Cancelling an Order

If you need to cancel an order, please contact us during our normal business hours as soon as possible, preferably by phone or an email for fastest action. If the order has not shipped, we will stop the order and cancel or refund any charges we have posted for the order. If a cancellation request is not received in a sufficient time frame for the shipment to be held by the supplier, it will be considered a request for return.

  1. If the supplier does not allow a cancellation (such as for a custom-made item), the cancellation request may be denied or may be subject to higher cancellation fees (usually a minimum of 25%).
  2. You will be responsible for round trip shipping costs on any order that has been shipped prior to cancellation, which is refused at time of delivery, or is shipped in good faith but returned to us due to incorrect or incomplete shipping information.

Package Refusal

The customer agrees to perform his fiduciary duty to protect his property after it is shipped. Refused shipments or items, as well as shipments the carrier cannot deliver, will be considered delivered to the customer. Any associated returns will be considered unauthorized. The customer must notify JustCase of any refused shipments.

  • If a customer refuses (does not accept) the package, the customer will be billed the return fee assessed by the shipping company. By not accepting the package, customer is refusing to comply with the company policies and will not be entitled to any refund(s) or reimbursement(s). Prior to sending your package back, please request a Return Merchandise Authorization number.

Returns, Exchanges and Refunds

If you are unsatisfied with the product you have received, we will be glad to assist you with an exchange or refund. Returns or exchanges must be made within 30 days of the original purchase shipping date, product must be unused and in original product packaging.

No refunds or exchanges will be made after 30 days of the original purchase shipping date. Authorized refunds will be made for the original invoice price of the item; shipping and handling cost is NOT refundable. Exchanges will require additional shipping expenses. The customer will be responsible for ALL costs involved in returning and/or re-shipping the product. Returns must be shipped properly packaged, in a hard box. It is the customer’s responsibility to insure the return package – we are not liable for lost or damaged merchandise.

Items must be returned unused, undamaged, with all parts and accessories, and in original packaging. Products returned with signs of wear and tear or damage will not be accepted for refund or exchange and will be returned to the customer at the customer's expense. Any products that are returned without an RMA number, without packaging or damaged packaging, missing parts or accessories, will be subject to a 15% restocking fee (15% of the original invoice price of the item). However, these types of returns or exchanges are still subject to be denied and returned to the customer at the customer’s expense.

All refunds and exchanges will be processed within 1-2 weeks of receipt. Special Order, Featured, Closeout Sale, Discontinued and Wholesale products will not be accepted back for refund or exchange. If defective, exchange will be offered for identical product. Holiday Return Period – Orders placed from November 15th through December 15th qualify for extended holiday return period through January 15th. All other return policies apply.

A Return Authorization (RA) number must be obtained from Customer Service via phone or email prior to return. There is no guarantee that a credit will be made for an unauthorized return.

No items that have been used, custom manufactured or made to order (“Special Order”) may be returned. For any exchange or return, we need the original invoice or a record of the purchase, and the product must be in its original condition, including the box, UPC bar code, packaging, and all accessories. Merchandise must be returned complete with all of the manufacturer's packaging and wrapped securely to protect from damage in shipping.

With approved RA, refused and returned goods will be inspected to assess condition and re-salability. Non-defective products returned for exchange or refund are subject to a 15% restocking fee if returned opened or in a non-factory sealed box. Products returned in new and unopened condition will receive a full refund, less shipping charges.

The customer will be responsible for the following costs unless otherwise stated in writing by JustCase.

  1. Round trip shipping charges on orders that are shipped in good faith and are returned to us due to incorrect shipping information.
  2. Original packing, shipping and insurance costs in all cases except where JustCase committed a shipping or order error.
  3. Charges related to shipping, delivery and/or installation are nonrefundable after the services have been performed.
  4. Any accumulated storage fees from the carrier
  5. Return shipping costs if not our fault
  6. 15% Restocking fees
  7. Repair charges for any damages incurred to product
  8. Charges disclosed as non-refundable, such as expedited shipping fee.
  9. If we didn’t receive your returned products, you will be responsible for any loss or damage.

In cases where a product is received defective, damaged in shipping, or shipped in error, JustCase will arrange for return shipping. Contact Customer Service for assistance. If we agree there is a misrepresentation, we will refund only the purchase price of the merchandise upon its return to the specified return address.

Shipping charges will be deducted from any credited amount on any item that JustCase has paid for return shipping because of a defective product claim which upon receipt is determined to be non-defective and in proper working order. Additional charges may be assessed for Products returned with any missing or broken items such as manuals and/or accessories.

JustCase will deduct all applicable charges before issuing a refund. If return costs and fees exceed the original charges, the customer is responsible for the difference.

For Product that we verify to be defective, we will reimburse you for your original shipping expense on the Product that you return for a refund. For products determined not to be defective or having been used in a manner against the manufacturer's recommendations or outside of normal use, no credit will be issued, and the item may be returned to you at your cost.